SHIPPING POLICY

Thanks for shopping with bornrealjewelry.com. International shipping might experience delay due to covid-19. to keep track of your order, contact chanter@bornrealjewelry.com so we can provide you the order’s tracking number.

 

Order Processing Time

  • It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
  • Generally, orders are shipped within 4-7 working days of order confirmation/payment. Orders made on the weekends might experience delay.
  • Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

 

Shipping Cost & Transit Time

Country

Estimated Delivery Time

Shipping Cost

Courier

 USA Canada

5-7 days

Free Shipping

DHL

Total Delivery Time = Processing Time +Product production time + Shipping Time(depending on your location)

Processing Time:24 hours

Product production time：7 days

Shipping Time：3-5 Days

 

You will receive your product in 3-5 days, please pay attention to the logistics information, the product is expensive, please sign for it yourself, thank you for your understanding.

Tracking

  • You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
  • Tracking information may take 48 to 72 hours to update.
  • If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.

Delivery Time Exceeded

International shipping might experience delay due to covid-19. If your order is delayed, please contact us via email chanter@bornreal.com.cn, we will check the situation with the transportation company in time. Thanks for your understanding and support.

Order Cancellations

  • You can cancel your order if you contant us in time after your purchase. If your payment has been processed but your item has not been shipped out, you can cancel your order before it is delivered. We will refund your money in full. Orders can't be canceled once the parcel is shipped out.

About Tax

In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.